EVERETT, MASS. (WHDH) - Wynn Resorts says a computer issue was to blame after the slot machines malfunctioned at Encore Boston Harbor casino on Friday night.
The issue forced employees to dole out winnings by hand during a busy night for the new Everett casino, a Wynn Resorts spokesperson said.
It's unclear how many machines were impacted and the system is expected to be back online shortly.
- A woman in New York is feeling a lot of things after she won almost $43 million at a casino slot machine, only to be told the machine had malfunctioned. WABC reports Katrina Bookman hit the jackpot.
- The issue has been resolved and we are paying all winners,' casino officials said in a statement. This is a developing news story; stay with 7NEWS on-air and online for the latest details.
- Lucky Eagle Casino told her the machine malfunctioned when it displayed that amount Hopes dashed: Ms Castillo was a millionaire for about five minutes. Casino bosses then told her there was no.
'We experienced a brief system outage with our slot ticketing system in which we reverted to hand-paid jackpots. The issue has been resolved and we are paying all winners,' casino officials said in a statement.
With video slots, the common malfunction is that the machine shows a bunch of credits won, even when the player didn't line up the jackpot symbols. With electro-mechanical (physical-reel) slots it's the opposite: the jackpot symbols line up, but the machine says the player won nothing, or just a small amount.
This is a developing news story; stay with 7NEWS on-air and online for the latest details.
EVERETT, MASS. (WHDH) - Wynn Resorts says a computer issue was to blame after the slot machines malfunctioned at Encore Boston Harbor casino on Friday night.
The issue forced employees to dole out winnings by hand during a busy night for the new Everett casino, a Wynn Resorts spokesperson said.
It's unclear how many machines were impacted and the system is expected to be back online shortly.
- A woman in New York is feeling a lot of things after she won almost $43 million at a casino slot machine, only to be told the machine had malfunctioned. WABC reports Katrina Bookman hit the jackpot.
- The issue has been resolved and we are paying all winners,' casino officials said in a statement. This is a developing news story; stay with 7NEWS on-air and online for the latest details.
- Lucky Eagle Casino told her the machine malfunctioned when it displayed that amount Hopes dashed: Ms Castillo was a millionaire for about five minutes. Casino bosses then told her there was no.
'We experienced a brief system outage with our slot ticketing system in which we reverted to hand-paid jackpots. The issue has been resolved and we are paying all winners,' casino officials said in a statement.
With video slots, the common malfunction is that the machine shows a bunch of credits won, even when the player didn't line up the jackpot symbols. With electro-mechanical (physical-reel) slots it's the opposite: the jackpot symbols line up, but the machine says the player won nothing, or just a small amount.
This is a developing news story; stay with 7NEWS on-air and online for the latest details.
Casino Winner Machine Malfunction Uncut
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